Refund & Returns Policy
Customer Satisfaction and Support
At Digimalo td, we are committed to ensuring your complete satisfaction with your purchase. We understand that things may not always go as planned, so we’ve created the following policies to address any concerns you may have.
Cancellation Policy
You may cancel your order within 24 hours without providing a reason. However, after 24 hours, cancellations are not possible if the product has already been shipped, due to the nature of digital products.
Return Policy Eligibility:
We accept returns within 30 days of purchase, provided the following conditions are met:
The product is not as described.
The product was not delivered.
The product has defects.
Cost:
You will not incur any fees during the return process, as this policy applies to digital products.
Refund Policy :
Refunds are available within 30 days of purchase under specific conditions outlined below:
- Non-delivery of the Product:
If you do not receive the product via email or download link, notify our customer support team within 7 days of your order. Claims for non-delivery submitted after this period will not be accepted, and the product will be considered delivered. - Download and Technical Issues:
If you face difficulties downloading or accessing the product, contact our support team immediately. If the issue cannot be resolved within 48 hours, we will provide a refund or replacement. - Product Defects:
Should the product have significant defects, report the issue to our technical team within 30 days of purchase. If the defect cannot be resolved within 48 hours, you may qualify for a refund or replacement of equal value. - Product Not as Described:
If the product received does not match the description on our website, provide evidence within 30 days of purchase. If verified, we will issue a refund or replace the product.
Important Notes
- Customer Responsibility:
It is your responsibility to understand the product specifications before purchase. Refunds will not be issued for misunderstandings or unmet expectations unrelated to the product description. - Refund Submission Process:
Contact our support team with your order details and refund request. Approved refunds will be processed promptly, but your financial institution may take up to 7 days to reflect the funds in your account.
Contact Information
For further assistance, please reach out to us using the provided contact details.
Business Name: Digimalo
E-mail: Support@digimalo.com
Phone: +44 7570164296
Address: 24-26, Arcadia Avenue, FIN0000, London, N3 2JU, UNITED KINGDOM
Thank you for visiting Digimalo!